Terms of service

Last Updated: 13 September 2026

Welcome to HEGA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. About Our Website

This website is operated by BE IT GODDESS ENTERPRISE , trading as HEGA ("we", "us", or "our").

We sell clothing and fashion related products through our online store.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Products

We make every effort to ensure that product descriptions, photographs, colours, measurements, and other information displayed on our website are accurate.

However, actual colours may vary slightly depending on your device, screen settings, lighting, and photography conditions.

Please refer to the available size guide before placing your order.

We reserve the right to modify, discontinue, or update any product at any time without prior notice.

3. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout and payment are completed.

If an item becomes unavailable after you have placed an order, we will contact you and may offer a replacement, refund, or other appropriate solution.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once payment has been successfully received and we have confirmed the order.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

The product is unavailable.
There is an obvious pricing or product description error.
We suspect fraudulent or unauthorised activity.
The information provided by the customer is incomplete or incorrect.
Circumstances beyond our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, any applicable refund will be processed using the original payment method or another appropriate method.

5. Prices and Payment

We reserve the right to change product prices, promotions, discounts, and shipping charges at any time.

Any price change will not affect an order that has already been confirmed and paid for, except where an obvious pricing error has occurred.

Payment must be successfully completed before an order is processed.

We may accept payment methods displayed on our website, which may include online banking, credit/debit cards, e-wallets, and other supported payment providers.

6. Promotions and Discount Codes

Promotional codes, vouchers, discounts, and special offers are subject to their respective terms and validity periods.

Unless otherwise stated:

Only one promotional code may be used per order.
Promotional codes cannot be exchanged for cash.
Promotional codes cannot be applied to previous purchases.
We reserve the right to cancel or modify a promotion where necessary.

7. Shipping and Delivery

We will process and deliver orders according to our Shipping Policy.

Estimated delivery times are provided as a guide and are not guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, extreme weather, public holidays, customs delays, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery and contact information.

8. Returns and Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Unless otherwise stated, products returned for exchange or return must:

Be unused and unworn.
Be in their original condition.
Have original tags attached.
Not have been washed, altered, damaged, or stained.
Be returned within the applicable return period.

Certain products may not be eligible for return or exchange for hygiene or other reasons.

Please review our Return & Exchange Policy before making a purchase.

9. Faulty or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at contact@hega-shop.com.

We may request photographs or videos of the item and packaging to assist with our investigation.

Where appropriate, we may offer a replacement, exchange, refund, or other suitable remedy.

10. Customer Accounts

If you create an account on our website, you are responsible for keeping your account information accurate and maintaining the confidentiality of your login details.

You are responsible for activities conducted through your account.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraudulent activity, or a breach of these Terms.

11. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorised access to our website or systems.
Interfere with the operation or security of our website.
Copy, reproduce, distribute, or exploit our website content without permission.
Submit false, misleading, or fraudulent information.
Use automated systems to scrape or collect information from our website without our permission.

We reserve the right to restrict or terminate access to our website if these Terms are breached.

12. Intellectual Property

All content on this website, including but not limited to:

Brand names and logos
Product photographs
Product designs
Text and descriptions
Graphics
Website design
Videos
Marketing materials

is owned by or licensed to HEGA and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

13. User Reviews and Content

If you submit reviews, photographs, comments, or other content to our website or social media channels, you grant us permission to use, reproduce, display, and publish that content for marketing and promotional purposes, subject to applicable law.

You must ensure that any content you submit does not:

Infringe another person's rights.
Contain unlawful or defamatory material.
Contain offensive or inappropriate content.
Misrepresent your experience with our products.
Contain malicious software or harmful material.

We reserve the right to remove content that violates these requirements.

14. Third-Party Services and Links

Our website may contain links to or integrate with third-party websites, payment providers, delivery services, social media platforms, or other services.

We are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

15. Website Accuracy

We strive to ensure that all information on our website is accurate and up to date.

However, we do not guarantee that the website will always be completely accurate, current, uninterrupted, or free from errors.

We reserve the right to correct errors, update information, or make changes to the website at any time.

16. Limitation of Liability

To the extent permitted by applicable law, HEGA will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Malaysian law.

17. Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that certain information is required to process your purchase, payment, delivery, customer service enquiries, and other related services.

18. Force Majeure

We will not be responsible for failure or delay in fulfilling our obligations where such failure or delay results from circumstances beyond our reasonable control.

This may include natural disasters, pandemics, war, civil unrest, government restrictions, strikes, internet or system failures, courier disruptions, or other unforeseen events.